Deliveries & Returns

Delivery Update 30/03/2020: Due to government restrictions implemented on Friday 27th March, and in the best interests of our employees and customers our warehouse has been temporarily closed. This means that we will not be able to dispatch new orders at this time. However, we will continue to process new orders and dispatch it to you once the restrictions have been lifted.

How Much Do You Charge For Delivery?

We charge a flat fee of €4.99 for all of Ireland


How Soon Can I Expect Delivery?

During this time please allow 3-6 working days for delivery.

If an order is placed for items which are reprinting or awaiting stock then this may take longer. If this happens we will contact you, as depending on the time frame it may be better to hold delivery of the order until all items are available.

Once your order is shipped you will receive an email from High Street Books notifying you of your updated order status.

You will also receive an email from our courier service GLS with an estimated delivery date (usually 1-2 days after order has been shipped). On this email you can change the day you would prefer to receive the order.


Where Will You Deliver To?

This is a nationwide service we can deliver to all 32 Counties. We can deliver to your Home or Work Address. If you enter a home delivery address, please ensure that there is someone there to take in the delivery as a signature is required.

Courier

We send the orders with GLS registered delivery service. If you add any delivery notes to your order (eg. Leave in porch if nobody is home), we will make a note of it on the box but we cannot guarantee instructions will be followed as packages need to be signed for.

Returns

What if I change my mind and don’t want the product after buying it?


When you purchase online you have the right to return the product within a specific time frame. This is known as the “cooling off” period. You are given 15 days after receipt of the good to make a final decision whether or not to keep the product. If you choose to return the good you are liable for the cost and postage will not be refunded.

Goods need to be in original packaging and in a saleable condition (with any seals and shrink-wrap intact). If the book is returned in perfect condition (undamaged and unmarked), we will exchange it or offer you a refund based on your original method of payment.

If we have sent you the wrong item in error we will cover the postage costs.

You can post your returns to:

High Street Books,
Unit C1 Grange Industrial Estate,
Ballycurreen,
Cork
T12 C635

Alternatively you can return them to either of our stores: See Find Our Stores


Can I Order Online And Collect Instore?

At this time we do not offer this service. Online orders are usually dispatched with 2/3 working days.Our delivery charge is €4.99 If you would prefer to collect from a HSB store you can call to either one of our stores, Wilton or South Douglas Road.

Please Note: Both are stores are currently closed in response to the Covid-19 Pandemic. Our online shop is OPEN and we will continue to offer you a high level of service online. With FREE nationwide delivery over €25 ( otherwise €4.99). We look forward to opening our doors again as soon as it is safe to do so.


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