Deliveries & Returns

How Much Do You Charge For Delivery?

We charge a flat fee of €4.99 for all of Ireland

How Soon Can I Expect Delivery?

Orders are usually dispatched within 2-3 Working Days when all the items are in stock for your order .

If an order is placed for items which are reprinting or awaiting stock then this may take longer. If this happens we will contact you, as depending on the time frame it may be better to hold delivery of the order until all items are available.

Once your order is shipped you will receive an email from High Street Books notifying you of your updated order status.

You will also receive an email from our courier service GLS with an estimated delivery date (usually 1-2 days after order has been shipped). On this email you can change the day you would prefer to receive the order.

Where Will You Deliver To?

This is a nationwide service we can deliver to all 32 Counties. We can deliver to your Home or Work Address. If you enter a home delivery address, please ensure that there is someone there to take in the delivery as a signature is required.

Courier

We send the orders with GLS registered delivery service. If you add any delivery notes to your order (eg. Leave in porch if nobody is home), we will make a note of it on the box but we cannot guarantee instructions will be followed as packages need to be signed for.

Returns

What if I change my mind and don’t want the product after buying it?


When you purchase online you have the right to return the product within a specific time frame. This is known as the “cooling off” period. You are given 15 days after receipt of the good to make a final decision whether or not to keep the product. If you choose to return the good you are liable for the cost and postage will not be refunded.

Goods need to be in original packaging and in a saleable condition (with any seals and shrink-wrap intact). If the book is returned in perfect condition (undamaged and unmarked), we will exchange it or offer you a refund based on your original method of payment.

If we have sent you the wrong item in error we will cover the postage costs.

You can post your returns to:

High Street Books,
Unit C1 Grange Industrial Estate,
Ballycurreen,
Cork
T12 C635

Alternatively you can return them to either of our stores: See Find Our Stores


Can I Order Online And Collect Instore?

At this time we do not offer this service. Online orders are usually dispatched with 2 working days.Our delivery charge is €4.99 If you would prefer to collect from a HSB store, you can email a list or a copy of your booklist to orders@highstreetbooks.ie

Please provide us with the following information:

  1. Which shop you would like to collect from, South Douglas Road or Wilton (Check out the  Find Our Stores section for individual store locations)
  2. If there are any items on the list you do not need, such as stationery or book rental
  3. If you would like the books covered (€1 per book when collecting in a shop)
  4. If you would like to take secondhand if available
  5. A contact number so the nominated shop can get in touch when the order is ready for collection or any other queries they may have


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