Welcome to our New High Street Books Site! Please Note Accounts created before May 2022 are deactivated. Please Create a New Account and Sign in before you begin.

Track My Order

When the status of your order is “Complete” or “Backorder” this means your order has been sent with our Couriers An Post. For more information on Order Status see Order Status

You will receive an email from High Street Books with your updated status

Once your parcel reaches An Post hub later that evening, you will receive an email directly from An Post with your tracking information.

Once you receive this email delivery usually take approximately 1-2 working days.

You can amend the expected delivery day and address using the tracking link, sent by An Post, before the expected delivery date.


Standard Delivery

Ideally a parcel is delivered to you personally. You then confirm the parcel acceptance with your signature on the handheld scanner of the delivery driver. Another member of your household can also accept your parcel on your behalf.


What happens if I miss a delivery?

You have a number of options available if you miss a delivery:

  • Collect your item by bringing your ‘sorry we missed you notice’ (also called a Docket In Box or DIB notice) and personal identification, such as a driver’s licence, to your local Delivery Service Unit
  • Nominate an agent to collect the item on your behalf. You (the addressee) must sign the ‘sorry we missed you’ notice and the agent must have this and their own identification in order to collect the item
  • Arrange redelivery of the item online to the same or an alternative address. Redeliveries can take approximately 3 to 5 working days to be delivered. 
  • If you believe that your item should have been delivered, but you have not received a DIB, then it is most likely that your item is still in transit.


Why is my post late or delayed?

Standard post items are normally delivered by An Post one to two days after posting. Most often, delays occur due to incomplete, illegible or incorrect addresses.

Other reasons for late or delayed delivery include:

  • Items posted after the final collection of the day
  • Difficulty accessing the property

If we have left a 'sorry we missed you' notice indicating that delivery was attempted at your address, please follow the instructions on the notice.